Shipping policy

At Mard Sutra, we ensure your skincare essentials reach you safely and on time. Here’s everything you need to know about our shipping process:

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Order Processing Time:

• All orders are processed within 24-48 business hours after you place your order.

• Orders placed on weekends or public holidays will be processed on the next working day.

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Delivery Timeframe:

• Metro Cities: 3-5 business days

• Non-Metro & Remote Areas: 5-7 business days
  Please note that unforeseen circumstances like weather, courier delays, or festive rush may extend delivery timelines slightly.

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Shipping Charges:

• Free Shipping on all orders above ₹499.

• For orders below ₹499, a nominal shipping charge of ₹50 will be applied at checkout.

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Cash On Delivery (COD):

• COD is available across India for orders up to ₹2000.

• For COD orders, a small COD fee of ₹40 will be added.

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Order Tracking:

• Once your order is shipped, you will receive an email and SMS with tracking details.

• You can track your order’s live status via the tracking link provided.

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Delivery Partners:

We ship through trusted courier partners to ensure safe and timely delivery across India.

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Address & Contact Details:

Please ensure your shipping address and contact number are accurate to avoid delivery delays.

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Need Assistance?

For any shipping-related queries, feel free to reach out to us at:
📧 support@mardsutra.in
📞 [Your WhatsApp Support Number]